Protection of personal data

We are committed to ensuring that the processing of personal data carried out on www.citinnov.com complies with the General Data Protection Regulations (GDPR) and the Data Protection Act.
This Policy informs you about the way in which Citinnov, its subcontractors and any partners process your personal data.


When accessing www.citinnov.com, cookies can be installed automatically and stored temporarily in memory or on your hard drive, in order to facilitate your navigation. A cookie does not allow us to identify you but is an element that is used to record informations relating to navigation on the website. You can also refuse the storage of cookies by modifying the settings of your Internet browser. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information and make it difficult to navigate on the website.

You have the option of deactivating cookies by going to your browser settings. Here are some links concerning the most common browsers to guide you in this process :

It should be noted that the lack of authorization from cookies may prevent, in whole or in part, the correct functioning of the website www.citinnov.com.

Here are the different cookies used:

Internal cookies

These cookies allow the site to function optimally. You can oppose and delete them using your browser settings, however your browsing may be degraded.

Cookie Duration Description
SERVERIDxxxxxx Session Cookie for navigation data storage allowing passage from one page to another without loss of information. Necessary for the proper functioning of the site.

Third party cookies

These cookies allow the site to use the services offered by third-party sites. These include:

These features use third-party cookies directly placed by these services. During your first visit to www.citinnov.com, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you accept them. You can inform yourself at any time and configure your cookies to accept or refuse them by returning to the cookie management window using the link at the bottom of the page, and by clicking on "Cookie management". You can indicate your preference either globally for the site or service by service.

Forms and Web Services

Each form or Web Service limits the collection of personal data to what is strictly necessary (data minimization) and indicates in particular:

Personal data collected as part of the services offered on www.citinnov.com are processed according to secure protocols and allow Citinnov to manage the requests received in its IT applications.

Data retention period

Data collected are kept for the duration of the implementation of the missions justifying the purpose of their collection.

Personal data falling under certain categories on which the retention period is determined by law, will be kept at least for the entire indicated period.

Purposes of processing of your personal data

Citinnov only processes personal data for specific, explicit and legitimate purposes. Citinnov does not process this data in a manner incompatible with these purposes. Each online service limits the collection of personal data to what is strictly necessary (data minimization). To this end, the purposes pursued by Citinnov are as follows::

Data processing of forms and Web Services

The collection, transmission and recording of data are used to meet the expectations of our customers, such as a request for informations on our products and / or services, a commercial contact, or information about the company .

Customer knowledge and site audience statistics

Citinnov may use data to better understand its customers or for statistical purposes to analyze the activity of our website and improve the services we offer. We carry out audience measurements, for example we measure the number of page views, the number of visits on the website, as well as the activity of visitors to the website and their return frequency.

Data processed

Citinnov only processes data or a category of data if it is strictly necessary for the purpose pursued.

Citinnov only processes data or a category of data if it is strictly necessary for the purpose pursued.:

Recipients of your data

Data collected is intended for internal website services and its subcontractors.

Subcontractors Purpose Localities
OVH Website hosting France
Google Analytics Statistical tools Ireland

Processed data may be transmitted to the competent authorities, at their request, as part of research or legal proceedings, and requests for information from the authorities or in order to comply with other legal obligations.

Data security

Citinnov ensures that your data is treated securely and confidentially, including when certain operations are carried out by subcontractors. To this end, the appropriate technical and organizational measures to avoid the loss, misuse, alteration and deletion of personal data concerning you are in place. These measures are adapted according to the level of sensitivity of the data processed and according to the level of risk presented by the processing or its implementation.

Exercise your rights

Each individual has the right to access, rectify and delete data concerning him. He can request the portability of them. He also has the right to oppose the processing carried out or to request its limitation.

To contact Citinnov in the exercise of their rights, any individual is invited to contact Citinnov:

In addition, people whose data is collected and processed via the site www.citinnov.com have the right to lodge a complaint with the Commission Nationale d’Informatique et des Libertés (National Commission for Informatics and Freedoms) as national authority for control.